Yes, you get support and updates, FOR FREE.

Album DS includes one full year of technical support and product updates which happen several times throughout the year. Updates can contain new templates, backgrounds, clipart and other elements and even full version upgrades are included as long as they are released during your support period.

You may contact us by phone or email. Emails are answered usually in a few minutes but always less than 24 hours and we may even have the ability to remotely control your computer with your permission in order to help you faster. We want you to spend time working on fantastic albums and not frustrated with reaching support :).

And all this is for free during the first year after your purchase. ( 6 months for additional licenses)

But... what happens once this year has finished ? Well, for a very low anual fee you may renew the support contract and continue enjoying our support and update services for another year or you may continue using the version you already have, Album DS won't stop working just because your support contract is up. The actual price for this yearly contract is $99 plus any applicable taxes and covers up to 3 licenses. This price also includes new templates, backgrounds, masks, etc we release during this year.

Please understand that we can not offer unlimited life time downloads, support and updates for free, therefore we recommend you to create a backup of any downloaded files onto a DVD or other permanent media. This way should the worst happen and you experience a drive failure you only have to reinstall the software from your backup and continue working again. 

If you need to redownload the software from our server you will need to have an up to date support contract, we only keep the last version on our servers. If you haven't renewed the support by that time, don't worry you may use the special renew option and bring your system up to date with the latest shipping version and support.

Buying a new computer, no problem.

Should your company need to do a system or drive upgrade it's no problem, just contact us BEFORE you make a switch and we'll help you deactivate on your old system and reactivate on your new system. Again your support contract must be valid for this service but we're happy to help.